1004 Help Center

At KPOP1004, we’re here to make your shopping experience as smooth as a K-Pop choreography and as flawless as a K-Beauty glow-up. Our dedicated Customer Service team is ready to assist with everything from tracking your latest K-Pop album pre-order to sorting out K-Beauty returns. Whether you’re a first-time buyer or a seasoned stan, we’ve got your back!

  • How to Reach Us:
    • Email: info@kpop1004.com – Our primary channel for all inquiries.
    • Live Chat: Available on our website (https://kpop1004.com) during business hours—look for the chat bubble!
    • Phone: (909) 481-8029 – Call us Monday-Friday, 9 AM - 5 PM PST.
  • Response Time: We aim to reply to emails and chats within 1-2 business days. Phone support is immediate during operating hours.
  • Operating Hours: Monday-Friday, 9 AM - 5 PM PST. Closed on major U.S. holidays (e.g., Thanksgiving, Christmas).
  • What We Can Help With:
    • Order status and tracking (e.g., “Where’s my Stray Kids album?”).
    • Returns and refunds (e.g., “Can I return this opened sheet mask?”).
    • Product questions (e.g., “Does this TWICE lightstick come with batteries?”).
    • Account issues (e.g., “I forgot my password!”).
  • Self-Service: Check our FAQ below for quick answers, or review our Shipping Policy and Return Policy for detailed info.

Our team is packed with K-Pop fans and K-Beauty buffs who get your excitement—so don’t hesitate to reach out. Let’s solve your query faster than a comeback MV drops!

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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